• Use New England Multimedia's SiteWalk to easily edit your web pages
• Implement web video into your Website
• Integrate web audio into your Website
• Build social media networking into your Website content
• Use FTP to manage your website just like you would with any other web hosting
• Integrated customer database that grows as customers inquire or interact with your website
• Make any type of content secure
• Share and syndicate any type of content using RSS
• Build communities using forums, blogs and collect customer comments on any type of content
• SEO integration into Google, Yahoo and Bing
• Sophisticated ready-to-go reporting, no need to add any code to your web pages

Publish Any Type of Content

• Announcements, FAQs, Literature
• Set Release and Expiration dates on your content
• Make any type of content secure
• Share and syndicate any type of content using RSS
• Create micro-communities by allowing customers to comment on any type of content
• Create your own type of searchable content using Web Apps (All-in-One solution only)
• Create re-usable content snippets which you can use anywhere

Integrated Customer Database

• Grow your customer database every time your customers inquire or interact with your website
• Keep a history of all past customer inquiries
• Allow customers to view their past inquiries via secure "member only" areas
• Allow customers to keep their details updated via secure "member only" areas
• View on a per-customer basis details on every action they've taken on your site
• Customize and extend the Customer Database to suit your business (All-in-One solution only)

Manage Your Website and Web Pages

• Use SiteWalk to edit your website on the fly
• Use a Microsoft Word-like WYSIWYG editor to edit web pages
• Use Module Manager to add business functionality without any programming
• Make web pages secure
• Archiving & Rollback for every web page and template
• Automatically create a working copy of each web page until you publish
• Apply content approval rules to any web page or template
• Use templates to create a consistent look and feel
• Use FTP to upload and download web pages
• Work directly inside Dreamweaver using our plugin Triangle

RSS

• Create an unlimited number of RSS channels
• Syndicate and share any type of content, e.g. blogs, web pages, news and announcements, FAQs, etc.
• Set update frequency of your RSS channels
• Reports on RSS usage and items selected from within a feed

Secure "Member Only" Areas

• Make any type of content secure (web pages, announcements, blogs, FAQs, forums, etc.)
• Manage your customers' access to any secure area
• Set expiration date for customer access to any secure area
• Easily email login details to every customer in a secure area
• Report on customer logins to each secure area

Website Reporting

• Comprehensive reporting without having to add a single line of code to your web pages
• Geo-location reporting
• Detailed visitors reporting including new vs. returning, location, IP address, Spy Lens and more
• Detailed reporting on every type of content
• Search engine reporting, e.g. search phrases, when your site has been indexed and more
• Sophisticated customer reporting framework
• Filter on any system or custom field
• Save any report and run later
• Export any report to Microsoft Excel for further analysis

Web Form Builder

• Build customer inquiry web forms without any programming
• Add any number of custom fields to your web form to suit your business
• Automatically capture and populate every inquiry in your customer database
• Use built-in business workflow framework to automate follow-up, set reminders and escalation rules. Choose to be notified via email and/or SMS.
• Report on web form submissions including custom fields and easily export to Microsoft Excel
• Allow customers to upload files within web forms
• Allow real-time credit card processing within web forms, e.g. process donations (All-in-One solution only)
• Allow refer-a-friend functionality within web forms
• Add Image Verification to web forms to stop spam submissions by bots
• Allow customers to subscribe to one or more campaign lists within web form (All-in-One solution only)
• Automatically subscribe customer to a Secure Zone upon submission of a web form
• Easily add web form to any web page hosted at New England Multimedia or elsewhere
• Customize the landing page customers see after submitting an inquiry
• Customize auto responder email sent to customers after they make an inquiry

Build Communities with Forums

• Create any number of forums
• Set moderation level on new customer posts
• Customers can subscribe to any thread and be notified when new posts are added
• Make any forum secure
• Set release and expiration date on your forms
• Reporting on forum usage
• Easy to use administrative interface for managing threads and posts
• Limitless customizability of forums

Amplify Your Voice With a Blog

• Create any number of photo galleries
• Easily add a photo gallery to any web page
• Add a description to any photo
• Customize layout and appearance of photo galleries

Ad Rotators

• Create any number of ad rotators
• Rotate images, HTML snippets or Flash objects
• Report on number of impressions, click-thrus for any period

Meta Data

• Built-in meta data framework
• Create your own meta data tags and easily add them to any web page

Main Features of eCommerce

• Sell real products or e-Products
• Give individualized discounts to any customer for any catalog
• Integrated customer database that grows as customers buy or interact with your online shop
• Inventory Control
• Cross and upsell features
• Multi-currency support
• Sell Gift Vouchers
• SEO integration into Google, Yahoo and Bing
• Sophisticated ready-to-go reporting, with no need to add any code to your web pages
• Limitless customizability

Integrated Customer Database

• Keep a history of all past customer purchases
• Give loyal customers individualized discounts, and apply a different discount for every catalog and every customer
• Allow customers to view their past orders and even redownload any e-Products previously purchased via secure "member only" areas (All-in-One solution only)
• Setup reoccurring orders and payments, and automatically email invoices to customers
• Customize and extend the Customer Database to suit your business (All-in-One solution only)

Catalogs & Products

• Setup an unlimited number of Catalogs & Products
• Set Release and Expiration on any Catalog or Product
• Sell e-Products, and limit how many times and where they can be downloaded from
• Set product weight / volume for any product to control the shipping options that are displayed
• In addition to the 2 default images for every product, choose up to 10 preview images for any product, and automatically generate thumbnails
• Use Buy and/or Get-a-Quote option for checkout. Buy option will force customer to pay for goods.
• Make any catalog secure (All-in-One solution only)
• Selectively hide prices. For any catalog hide product prices on the public site and display for existing customers.
• Configure the order in which catalogs or products are ordered, e.g. put popular products first
• Use sophisticated product search module to allow customers to search by keywords, within a catalog, within a price range and choose how they want the products listed
• Put any product On Sale. This crosses out the product's retail price, e.g. "was $199 now only $99"
• Collect customer comments on any product (All-in-One solution only)
• System utilizes Ajax technology for better customer experience

Easier Management of Your Online Shop

• For faster management use Import feature to manage your entire online shop including products, pricing, catalogs, grouping, inventory control and more from a single Excel file
• Export your entire product catalog in one click. Make changes and re-import.
• Or use web-based interface to manage your online shop

eCommerce Reporting

• Sophisticated e-commerce reporting framework
• Sophisticated customer reporting framework
• Track sales and payments
• Track abandon rates and where customers abandon in online shop
• Report on top Catalogs and Products by amount or quantity sold
• Report on Shipping Options and popularity
• Report on Discount Codes and redemption
• Detailed visitors reporting including new vs. returning, location, IP address, Spy Lens and more
• Geo-location reporting
• Track usage for any catalog or on an aggregate basis
• Track usage for any product or on an aggregate basis
• Save any report and run later
• Export any report to Microsoft Excel for further analysis

Customize Your Online Shop

• Limitless customizability of the online shop and the checkout process
• Limitless customizability of invoice / quotes emailed to customers

Inventory Control & Drop Shipping

• Complete inventory control. Optionally hide products from shop if out of stock
• Allow any out-of-stock product to be pre-ordered
• Set re-order threshold and be notified when product stock level falls below a certain quantity
• Enable drop shipping on any product and automatically notify suppliers to fulfill customer orders

Multi-Currency Support

• Sell global, act local with multi-currency support
• Set prices for products in any currency
• Setup shipping options for various countries
• Setup tax codes for various countries
• Support for many payment gateways throughout the world

Upsell, Cross Sell and Product Grouping

• Group similar products together, e.g. by size or color (Small Shirt, Medium Shirt, Large Shirt)
• Increase sales using Cross/Upsell by relating products together, e.g. relate cell phone with charger and car kit
• Display related products separately or as checkboxes so the customer can add them to cart at the same time as buying the main product
• Or use product attributes to create any number of drop downs to collect information from customers when they add products to the cart, e.g. Size, Color, Style, Gender

Affiliate Programs

• Setup any number of Affiliate Programs
• Report across an Affiliate Program or measure an individual affiliate's performance
• Reward your affiliates based on the actions the customers they refer make, e.g. purchases made (and amounts), inquiries made, etc.
• Easily email Affiliate Program details to subscribers of an Affiliate Program

Gift Vouchers

• Create any number of Gift Vouchers with any dollar value
• Gift Vouchers can be redeemed to buy products in your online shop

Payment Gateways

• Integrated with popular payment gateways throughout the world
• Offer COD / Check options at checkout
• Offer PayPal as a separate payment gateway
• Google Checkout
• Use Process Offline and process payment using existing POS system

Discount Codes

• Create any number of discount codes
• Set your own discount rates
• Set release and expiration of discount codes

Shipping Options

• Setup any number of shipping options for different countries
• Set minimum and maximum weight and volume restrictions for any shipping option
• Apply your tax code/rate to any shipping option
• Integrated with USPS, FedEx and Australia Post for real-time shipping charge calculation

Tax Codes

• Create any number of tax codes and rates for any country that you operate
• If in USA automatically apply relevant state tax rate at checkout to products and shipping charges
• Apply tax codes easily to products and shipping charges

XML Feeds

• XML feed of all products to use with 3rd party affiliate network such as ClixGalore

Main Features of Email Marketing

• Choose over 200+ design templates
• One-off and loyalty-based campaigns
• For the first time, go beyond open rates and bounces reporting and see what actions customer take
• Integrated customer database that grows as customers subscribe or interact with your website
• Use the Customer Report Generator to dice and slice your customer database for better targeting and results
• Systems to increase email deliverability and reduce spam

Email Marketing

• Send One-Off Emails
• Setup Birthday Loyalty Campaigns, e.g. setup a campaign to automate saying happy birthday to your customers on their birthday
• Setup Anniversary-based campaigns, e.g. based on previous holiday purchase, automate reminder in 6 months or 12 months
• Setup Multi-Part email newsletter series, e.g. Customer signs up and receives Issue #1 on sign-up,Issue #2 a few days later, Issue #3 a few days after that and so forth
• HTML or Text Emails (HTML emails contain text version also)
• Send a campaign to any customer group or your entire customer database
• Preview your campaign by emailing it to yourself or anyone else before finalizing

Integrated Customer Database

• Grow your customer database every time your customers subscribe or interact with your website
• Centrally manage your customers' campaign subscriptions
• A full history of past campaigns sent to each customer including open rates, actions taken and links clicked
• Increase your sales by utilizing up to 5 anniversary dates for each customer, e.g. date of last holiday booked or date of last car service. Use loyalty campaigns to automate communication around these key events on a one-on-one basis
• Customize and extend the Customer Database to suit your business (All-in-One solution only)

Lists

• Create unlimited number of lists for better targeting and results
• Use customer report generator to dice and slice your customer database
• Easily add a subscription box to any web page hosted at New England Multimedia or elsewhere to allow customers to subscribe to your newsletters
• Customize the landing page customers see after subscribing to your list
• Customize auto responder email sent to new subscribers after they subscribe
• Double opt-in mechanism
• Be notified via email every time a customer subscribes to a list

Email Marketing Reporting

• Track Open Rate of HTML emails
• Track Links clicked and most popular links (available for both HTML and Text-formatted emails)
• For the first time track Customer Actions, e.g. customer made a purchase, customer made an inquiry and so forth (All-in-One solution only)
• Track bounce rates
• Track customer unsubscriptions from your campaigns
• Live Feed
• Sophisticated customer reporting framework
• Filter on any system or custom field
• Save any report and run later
• Export any report to Microsoft Excel for further analysis

Email Deliverability & Spam Control

• Double Opt-In mechanism
• Unsubscribe link on all newsletters
• From email address verification

Main Features of Lead Management

• Build any number of customer inquiry web form without any programming
• Easily add your web forms to a web page hosted at New England Multimedia or any other hosting company
• Use customizable business workflows to setup notifications via email or SMS when customers inquire
• Use the Customer Report Generator to dice and slice your customer database

Integrated Customer Database

• Grow your customer database every time your customers inquire or interact with your website
• Keep a history of all past customer inquiries
• Allow customers to view their past inquiries via secure "member only" areas (All-in-One solution only)
• Allow customers to keep their details updated via secure "member only" areas (All-in-One solution only)
• View on a per-customer basis details on every action they've taken on your site
• Customize and extend the Customer Database to suit your business (All-in-One solution only)

Web Form Builder

• Build customer inquiry web forms without any programming
• Add any number of custom fields to your web form to suit your business
• Automatically capture and populate every inquiry in your customer database
• Use built-in business workflow framework to automate follow-up, set reminders and escalation rules. Choose to be notified via email and/or SMS.
• Report on web form submissions including custom fields and easily export to Microsoft Excel
• Allow customers to upload files within web forms
• Allow real-time credit card processing within web forms, e.g. process donations (All-in-One solution only)
• Allow refer-a-friend functionality within web forms
• Add Image Verification to web forms to stop spam submissions by bots
• Allow customers to subscribe to one or more campaign lists within web form (All-in-One solution only)
• Automatically subscribe customer to a Secure Zone upon submission of a web form
• Easily add web form to any web page hosted at New England Multimedia or elsewhere
• Customize the landing page customers see after submitting an inquiry
• Customize auto responder email sent to customers after they make an inquiry

Lead Management Reporting

• Sophisticated customer reporting framework
• Filter on any system or custom field
• Save any report and run later
• Export any report to Microsoft Excel for further analysis

Web Apps

• A framework to create any type of content, e.g. job listings, real-estate listings, a car catalog, etc. using a point-n-click approach
• Create any number of web apps (web applications)
• Use various modules to easily publish web apps on your website, e.g. all web apps, latest web apps, random web app, web apps within a classification and so forth
• Allow customers to search within any web app on your site. The system will generate a search form that matches the schema of your web app.
• Allow customers to submit, edit and delete web app items via your website. Optionally you can be notified when they do.
• Make any web app item secure
• Easily share and syndicate any web app items using RSS
• Allow customers to submit comments on any web app item
• Report on web apps and drill down to see item usage
• For faster management use Import feature to manage your entire web app catalog of items from a single Excel file

Bookings

• Allow customers to book into events
• Automatically manage capacity
• Use inbuilt follow-ups framework to remind attendees of upcoming events
• Collect payments with bookings
• Customize the landing page customers see after booking
• Customize auto responder email sent to customers after they make a booking
• Sophisticated customer report generator to allow generation and saving of booking-related reports

POP Email

• POP3 email. Use with Outlook, Thunderbird or any other popular email program
• Web mail interface
• Unlimited Aliases for each mailbox
• Catch-all address
• Out of Office Auto Responder
• Mail Forwarding

SEO

• Integrates with Google/Yahoo/Bing sitemap. A daily feed of all content within website is produced for maximum exposure in the search engines
• Search engine feed also includes every catalogs and products (eCommerce only)
• Search Engine Friendly URLs. Catalog and product names used in URLs to maximize search engine friendliness (eCommerce only)

Accessibility

• Web-based Admin
• FTP
• Import / Export options
• Work directly inside Dreamweaver using our plugin Triangle
• Extensive Web Services framework

Administrative Tools

• Easily add and manage Users and Roles
• Customize granular permission levels for a role
• Create your corporate taxonomy and assign content to various categories for easier publishing
• Customize and extend the Customer Database to suit your business (All-in-One solution only)

Business Workflow Engine

• Create and Build Business Workflows to automate follow-up
• Create single or multi-step workflows
• Be notified via Email or SMS
• Set SLA's (Service Level Agreements)
• Set duration and reminders for every step of the workflow
• Set escalation rules
• Setup 3rd party notifications to notify customers as you internally progress through a workflow
• Apply workflows to customer inquiries, orders, and bookings as well as for content approval

If you actually read through this entire list, you really are interested in seeing what New England Multimedia can do for your Website. If you have any energy left and have any questions, please give us a call at 888.409.1099 to speak to a Website Solutions Expert today!

New England Multimedia  |  888-409-1099  |  Contact Us  |  Support

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